At DanceXS, we are committed to providing a flexible, friendly, and supportive experience for all our students. Please take a moment to read through our refund and credit policy to understand your options regarding cancellations, missed classes, and studio hire.
1. Trial Lessons
- We offer a discount members rate to all first time customers of just $20.00, for the Adults Beginners Ballroom & Latin American Class.
- All new CHILDREN are welcome to attend one free trial class. No payment is required for your child’s term until you decide to enroll them in the full 10 week term. Terms follow the NSW School Term System.
2. Missed Classes (Children’s Classes)
- If your child is going to miss a class due to illness, holidays, or personal reasons, we kindly ask you to notify us in advance.
- Credits will be applied for missed classes when notice is given before the class start time.
- Credits can be used for future classes within the same term or the following term.
- No refunds will be issued for missed classes unless under exceptional circumstances and at the discretion of management.
3. Adult Classes
- Adult casual classes are offered on a pay-per-class basis or in blocks of six to achieve a members rate.
- Casual classes are flexible, and no refund or credit is provided for non-attendance. We simply clip your 6 pass card whenever you attend. Our clip card is non-expiring.
- If you have purchased a block of classes and cannot attend due to injury or illness, please contact us to discuss possible credit options.
4. Cancellations and Refunds (General)
- Refunds are only issued in exceptional circumstances and must be requested in writing.
- All refund requests will be reviewed on a case-by-case basis and may incur a $25 administration fee.
- Private lesson bookings will be charged at full rate if less than 24 hours notice is given
5. Studio Hire
- A 50% deposit is required at the time of booking.
- The remaining balance must be paid prior to the hire date.
- Cancellations must be made at least 1 week in advance to receive a full refund of the deposit.
- Cancellations made with less than 1 week notice will forfeit the deposit.
6. Injury or Extended Absence
- In the case of injury or medical emergencies preventing attendance please provide a medical certificate.
- Under these circumstances, DanceXS may offer a partial refund or class credit.
7. Contact Us
If you have any questions about this policy or wish to request a refund or credit, please contact us.
